Frequenty Asked Questions

Beautyboxx offers an exciting range of cosmetics and is dedicated to bringing you the best new products and customer service. We love to hear your suggestions and comments! Please email us at info@beautyboxx.co.uk.

FAQ:

How can I receive news and updates on new products?
We have a quarterly mailing list which features beauty tips, hot new products, special offers and prize draws. We also occasionally offer deals and free postage offers to our registered customers. To join, simply log in and tick the 'subscribe' box, or email us at beautyboxx@btinternet.com asking to be included.

Where do you ship to?
Beauty Boxx will ship worldwide however we are not responsible for customs duty and any items not delivered due to your customs refusal.

How can I pay?
Beauty Boxx accepts all major credit/ debit cards (Visa, MasterCard, Solo, American Express) via Paypal or Nochex. If you would like to pay with a UK cheque, please email us.
All overseas orders MUST be received in GBP.

How much is shipping?
Please see Delivery Information for current rates.

When will I receive my order?
We aim to dispatch within 1 day of receiving your order for weekdays (however if you order and pay by 3pm most orders are shipped that day) and the next working day for orders received on weekends, via first class mail within the UK, or airmail for our international customers.

Will I have to pay customs duties?
Unfortunately BeautyBoxx has no control over customs charges and is not responsible for any customs charges that worldwide customers may incur on receipt of the product. We cannot be held responsible for any items refused due to Customs. Please check with your countries Customs rules before ordering.

My order hasn't arrived yet?
If you have not received your order 14 days after placing it, please email us, and we will do our best to track it down for you. We do obtain a certificate of posting for all items, and send larger orders via insured mail. If you would like extra insurance for your order, please let us know.

Do you offer a refund if I change my mind?
For hygiene reasons, we do not offer exchanges or refunds on any product unless unused or faulty. Your statutory rights are not affected. Please see Returns for more information.

I am allergic to a certain ingredient. How can I find out if a product is safe for me to use?
Please email us and we will do our best to provide you with the manufacturer's full ingredients list.

Do you offer wholesale prices?
Occasionally we are able to offer some items at wholesale prices, please see the resale section on our website.

SEEN SOMETHING CHEAPER ELSEWHERE??
Then email us and let us know! We check our main competitors to ensure we keep our prices competitive BUT if you see something available cheaper then email us and let us know and we should be able to match it!